Oriental Mindoro LGUs top survey on client satisfaction

POSTED: Thursday, October 24th, 2013

Calapan City, most ‘business-friendly’ again


CALAPAN CITY – The city of Calapan and the municipality of Pinamalayan in Oriental Mindoro have topped the recent 2013 Business Permit and Licensing System Client Satisfaction Survey (BPLS) among all local government units (LGUs) in the entire MIMAROPA (Mindoro-Marinduque-Romblon-Palawan) region or Region4B.

This developed as Calapan, the capital city of Oriental Mindoro, is again the recipient of award for the “most business-friendly local government unit” this year by the Philippine Chamber of Commerce and Industry (PCCI).

Department of Trade and Industry (DTI) Oriental Mindoro Provincial Director Oscar M. Agbay disclosed the survey during the recent BPLS Seminar for LGU Frontliners, which was held at Parang Beach Resort here.

According to Agbay, the survey shows that Calapan City and Pinamalayan got a rating of 85.53% and 85.51%, respectively, placing the two LGUs ahead of the rest of Puerto Princesa City and all the other municipalities in the whole MIMAROPA Region.

Agbay said the survey looked into the speed of the renewal process, number of steps involved, number of signatures affixed to the business permit, number of forms issued by the LGU to facilitate the renewal process, delivery of the services of the Business Permit and Licensing Office (BPLO) frontliners, cost of fees paid to renew business permit, among others.

The BPLS Client Satisfaction Survey (CSS) was conducted by the National Competitiveness Council to determine the satisfaction level of businessmen who renewed and secured mayor’s permit in 2012 and 2013.

Meanwhile, Calapan City, through City Mayor Arnan C. Panaligan is set to receive its award for the second time as “most business-friendly LGU” when the PCCI conducts this October 24 its 39th Philippine Business Conference in Manila Hotel.

It can be recalled that Calapan City got its first such recognition from PCCI in 2011.

PCCI, the national association of businessmen in the country, based their award and the ranking of LGUs nationwide in the key areas such as the: trade, investment and tourism promotion; Public- Private Sector Partnership (PPP); quality management systems and innovation; inter- local government relations; and quality customer service.

In an interview, Mayor Panaligan said his long optimism in the capability of Calapan City to be a prized business destination reaped positive results, adding that served as his yardstick when he advocated the leaping of Calapan from a former first class municipality into a city in 1998 because at that early years, he felt its economy will soar.

With his “One Calapan Program of Governance” being implemented now to further attract more local and foreign investors, Panaligan stated he is confident that Calapan City will easily bag the business-friendly Hall of Fame Award next year. (By JUANCHO R. MAHUSAY)

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